FAQ / Policies
Frequently Asked Questions
what materials are your tees?
Most adult tees will be Bella+Canvas or Gildan Softstyle. They will be listed in the descriptions and there will always be a size chart for you to reference. Our youth tees will be by the brands Next Level, LAT, Rabbit Skins, or Gildan.
Click here for the size charts.
what are the care instructions I should follow?
To extend the life of your screen printed tee please try to follow these care instructions:
-Turn inside out
-NO Fabric Softener
-Air Dry/Tumble Dry Low
-Machine Wash Cold
do you accept returns/exchanges?
Unfortunately, we do not. We encourage you to check the size charts for each shirt thoroughly and ask us questions if you're still unsure. However, we
want you to be completely satisfied so please reach out if
there are any issues with your order!
You have 48 hours after receiving your order to inform us of any issues.
what is your turn around time?
Some items are ready to ship and will be on their way to you in 1-3 business days. However, others have a turn around time of 5-7 business days prior to shipping. This will always be stated in the item description or in the collection description.
PLEASE NOTE: If you order multiple items with different TATs, your entire order will ship when the last item (longest TAT is ready).
do you do custom orders?
we do! It is better if you reach out to us on our social media or email us @ twinningteeco@gmail.com to discuss your needs and pricing first.
No job is too big or small!
what is route?
Route is shipping protection/insurance that is optional at checkout but highly recommended. It automatically applies to your cart but you are able to remove it. This will cover your package if it is damaged or lost. You will be able to choose between refund or replacement. We are unfortunately not able to refund you
for shipping delays or issues. However, if there is a problem with your
product please ALWAYS reach out to us and we will make it right!
Shipping is free with a purchase of $100 or more!
More Questions? Email us at twinningteesco@gmail.com and we will get back to you ASAP!
Happy Twinning, Mama!
